Refund / Cancellation Policy




4.1 If Client has any problems using the Service you should contact VT through the channels listed at the end of this Terms and Conditions.


4.2 Client has the statutory right to cancel his/her agreement with VT after you have submitted a Transaction. This right of cancellation continues until fourteen days after you have submitted the Transaction, or until VT has completed the contract by paying the Payout Amount to the Beneficiary, whichever is the earlier. If you exercise your right to cancel under this clause, VT may make a cancellation charge.


4.3 If Client wishes to exercise his/he right to cancel under this clause, Client must submit a written request to one of the contact points listed at the bottom of this Terms and Conditions, giving the Client’s full name, address, and phone number, together with the Transaction tracking number, Transaction Amount, and the reason for your refund request. Client is the only individual that can request the cancellation of Transaction.


4.4 Client understands that for a cancellation to proceed, VT requires to have a confirmation from Settlement Provider that the transaction has not been paid out, which may take several days in some instances. Transactions that have been settled with Beneficiary can not be cancelled.


4.5 Any refunds will be credited back to the same Payment Instrument used to fund the Transaction and in the same currency. No adjustment will be made for any currency fluctuations which may have occurred in the meanwhile.